Refund policy

Return & Refund Policy

We have a 30-day return policy for eligible standard products. You have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a change-of-mind return, your item must be unused, in its original condition, and in its original packaging. You'll also need proof of purchase.

Custom and made-to-order products are excluded from change-of-mind returns.

How to Start a Return
Contact us at partsbygeci@gmail.com before sending anything back. Returns sent without prior approval will not be accepted.

Returns must be sent to: PO Box 567, Mount Compass, South Australia 5210

Return Shipping Costs
For change-of-mind returns, return postage is at the customer's expense. Original shipping costs are not refunded.

For faulty, damaged, incorrectly sent, or misdescribed items, we will cover return shipping and provide a prepaid label.

Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or not as described, contact us and we will resolve the issue. There is no fixed reporting window — contact us as soon as you are aware of the problem.

Non-Returnable Items
The following cannot be returned for change of mind: custom or special-order products and gift cards. Please contact us if you have questions about a specific item.

Exchanges
The fastest way to exchange an item is to return it and, once accepted, place a new order.

Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at partsbygeci@gmail.com.

Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law. Where a product has a major failure, you may be entitled to a replacement or refund as required by law.