Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return To start a return, contact us at partsbygeci@gmail.com. Returns must be sent to: PO Box 567, Mount Compass, South Australia 5210

Please do not send items back without first requesting a return — unrequested returns will not be accepted.

Return Shipping Costs Return shipping is at the customer's expense, except where the item is faulty, damaged, or incorrectly sent. In those cases, we will cover return shipping costs and provide a prepaid label.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue promptly.

Non-Returnable Items The following items cannot be returned: custom or special-order products, sale items, and gift cards. Please contact us if you have questions about a specific item.

Exchanges The fastest way to exchange an item is to return it and, once accepted, place a new order for the replacement.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at partsbygeci@gmail.com.